FAQs
Shipping
How much is shipping?
We offer free worldwide shipping on all orders over €200.
We offer shipping across Ireland for €5.
Europe, North America & Australasia for €10
& the Rest of the World for €15.
See our full shipping policy here
Where can I see my order status?
Easily track your order after purchase regardless of the shipping location. Download the Shop app to track all of your orders placed through Shopify.
When will my order arrive?
Due to the very unique handmade production process, most of our garments are made to order.
Generally, we will have your garment made especially for you and ready for dispatch within two weeks of you placing your order. If for any reason there is a delay we will contact you to let you know. We promise it will be worth waiting for!
Orders in Ireland will be normally be dispatched by Connect Couriers. Please allow for 3-5 working days for delivery.
Do you ship internationally?
Yes! We offer worldwide shipping.
Payment & Orders
Do you offer refunds?
We hope you are happy with your choice from our Madigan collection.
If for any reason you wish to return your purchase we are very happy to offer a credit note or an exchange once it is returned to us unworn and in its original packaging with tags attached. As all our pieces are made to order and therefore personalised items we do not offer any refunds. Your statutory rights are not affected.
Read our full Return policy here
Do you offer gift wrapping?
Yes! From the moment you see our beautiful statement ribbon, we want each of our packages to inspire.
Each Madigan order is beautifully packaged in one of our signature reusable Madigan boxes- ideal for storing the heirloom pieces and made from recycled materials.
Finally, each gift includes the option to add a personalized, handwritten note to the recipient.
Is your packaging sustainable?
Yes, each of our signature Madigan gift boxes is made from recycled materials.
Product Care
How do I take care of my new Madigan piece?
Read all about our recommendations for cashmere care here in our blog 'Our Cashmere'
Do you use ethically sourced materials?
Yes, read all about how our cashmere is made and where it comes from here in our blog 'Our Cashmere'
Contact
Still have questions? We're happy to help! Please email us at hi@email.com and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.